STORE POLICY
Policies – Thrif-Tittys (pty) ltd
At Thrift it is, we believe in honesty, artistry, and good vibes only. All our pieces – whether thrifted, handmade, or painted – are handled with care and attention. Below are our store policies to help you shop with confidence.
🔁 Returns & Refunds
We only accept returns for damaged or incorrect items.
You must notify us within 7 days of receiving your order to be eligible for a return.
Send your order number, clear photos of the damage or wrong item, and packaging toour WhatsApp or DM us on Instagram @thrif-tittys_Official
All returns must be approved by us before being sent back. Unauthorized returns will not be accepted.
Refunds
If your return is approved, your refund will be processed within 5–7 business days.
Refunds are issued to your original payment method.
Shipping fees are non-refundable, unless the issue was our mistake.
Non-Returnable Items
Hand-painted or custom-made artworks
Worn clothing or accessories
Gift cards
Sale items or discounted bundles
🚚 Shipping & Delivery
We ship throughout South Africa and internationally.
Processing Times
Ready-to-ship items: 2–4 business days
Made-to-order/custom items: 5–10 business days
Estimated Delivery Times
South Africa: 2–7 business days
Tracking details will be emailed to you once your package is on the way. Please note that we are not responsible for shipping delays caused by carriers or customs.
Shipping Costs
Calculated at checkout based on weight and destination.
Free shipping on orders over R1500
♻️ Exchanges
We do not offer traditional exchanges due to the limited and unique nature of our products. If you received the wrong item or your piece arrived damaged, we’ll happily replace it or offer store credit where applicable.
✨ Custom Orders
For custom-painted clothing or personalized art:
All sales are final.
We work closely with you before starting, including sketches if necessary.
Turnaround time varies depending on complexity. You’ll be updated throughout.
❤️ Need Help?
We want your experience with Thrif-Tittys to be smooth and personal.
For help with orders, shipping, or anything else, contact us at:
📧 [Enquiries@thrif-tittys.com]
📱 Or DM us on Instagram: [@thrif-tittys_Official]
WhatsApp: (+27) 676725948
Payment Methods
- Credit / Debit Cards
- Apple Pay/Google Pay