STORE POLICY

Policies – Thrif-Tittys (pty) ltd

At Thrift it is, we believe in honesty, artistry, and good vibes only. All our pieces – whether thrifted, handmade, or painted – are handled with care and attention. Below are our store policies to help you shop with confidence.

 

🔁 Returns & Refunds

We only accept returns for damaged or incorrect items.

 

You must notify us within 7 days of receiving your order to be eligible for a return.

 

Send your order number, clear photos of the damage or wrong item, and packaging toour WhatsApp or DM us on Instagram @thrif-tittys_Official

 

All returns must be approved by us before being sent back. Unauthorized returns will not be accepted.

 

Refunds

If your return is approved, your refund will be processed within 5–7 business days.

 

Refunds are issued to your original payment method.

 

Shipping fees are non-refundable, unless the issue was our mistake.

 

Non-Returnable Items

Hand-painted or custom-made artworks

 

Worn clothing or accessories

 

Gift cards

 

Sale items or discounted bundles

 

🚚 Shipping & Delivery

We ship throughout South Africa and internationally.

 

Processing Times

Ready-to-ship items: 2–4 business days

 

Made-to-order/custom items: 5–10 business days

 

Estimated Delivery Times

South Africa: 2–7 business days

 

Tracking details will be emailed to you once your package is on the way. Please note that we are not responsible for shipping delays caused by carriers or customs.

 

Shipping Costs

Calculated at checkout based on weight and destination.

 

Free shipping on orders over R1500

 

♻️ Exchanges

We do not offer traditional exchanges due to the limited and unique nature of our products. If you received the wrong item or your piece arrived damaged, we’ll happily replace it or offer store credit where applicable.

 

✨ Custom Orders

For custom-painted clothing or personalized art:

All sales are final.

We work closely with you before starting, including sketches if necessary.

Turnaround time varies depending on complexity. You’ll be updated throughout.

 

❤️ Need Help?

We want your experience with Thrif-Tittys to be smooth and personal.

For help with orders, shipping, or anything else, contact us at:

📧 [Enquiries@thrif-tittys.com]

📱 Or DM us on Instagram: [@thrif-tittys_Official]

WhatsApp: (+27) 676725948